FAQs

What is the Atlantis Gift Card and where can it be used?  

The Atlantis Gift Card is a digitally delivered gift card (via email, text or instant messaging services) that can be used at the Atlantis Bahamas resort and towards advanced bookings (by calling 1-800-ATLANTIS). For use at the resort this includes any charges placed on guest room folio during a guests' stay: room rate (when not paid in advance), taxes, fees, food and beverage/restaurants, retail outlets, Aquaventure, Dolphin Cay, the marina, golf, spa and event/entertainment tickets. The gift card cannot be used for casino-related charges or for flight reservations. You must be a hotel guest of Atlantis to use your gift card.

 

How do I use my Atlantis Gift Card?

To use your Atlantis Gift Card during your stay, at check-in, provide your gift card to the front desk agent. Your gift card will be redeemed prior to your check-out date and a credit placed onto your room in the amount of the gift card(s). During your stay, send all charges (food and beverage, retail purchases, activities and entertainment) to your room. The total amount due will be reduced by the amount of your gift card(s). 

To use your gift card towards a room reservation or for advanced bookings of Aquaventure, Dolphin Cay or other activities and entertainment, call 1-800-ATLANTIS. Our agents will be able to assist in your booking and apply the gift card to your payment due.

 

Where can the Atlantis Gift Card be purchased?    

The Atlantis Gift Card can be purchased online at www.atlantisgiftcards.com or by going to www.atlantisbahamas.com and clicking on "Gift Cards" in the top right corner of the website.

 

Can Atlantis Gift Cards be purchased over the phone?      

No. Atlantis Gift Cards cannot be purchased over the phone through our customer service agents. They will direct you to go to the listed websites above to make your purchase.

 

Is the Atlantis Gift Card available in digital format?

Yes, the Atlantis Gift Card can be sent via e-mail, text message or instant messaging service (Facebook Messenger, WhatsApp, etc.)

 

Is the Atlantis Gift Card available in plastic, physical format?       

No. At this time the Atlantis Gift Card is not available in plastic, physical form, but we hope to provide this in the first half of 2022.

 

Can the Atlantis Gift Card be printed at home?      

Yes. During the purchase selection, you can select the option to Print. Alternately, when the gift card is delivered by email, you can print it from the email. Be sure to claim the gift card and go all the way to where the gift card numbers are showing.

 

Does the Atlantis gift card expire?   

No. The Atlantis Gift Card does not expire.

 

How do you check the balance of an Atlantis Gift Card?      

The balance of an Atlantis Gift Card can be checked by going to www.atlantisgiftcards.com and clicking the "Check Balance" link in the top left of the page.

 

I have questions, comments or concerns about the Atlantis Gift Card. Who should I contact?

All inquiries related to the Atlantis Gift Card should be directed to giftcards@atlantisparadise.com or you can use the Contact link at www.atlantisgiftcards.com

 

Can the Atlantis Gift Card be used at the casino?   

No. The Atlantis Gift Card cannot be used in the casino or for charges related to game play in the casino.

 

My gift card has been lost or stolen. Can you replace it?   

If your gift card was purchased directly through Atlantis (on www.atlantisbahamas.com or www.atlantisgiftcards.com) we may be able to replace your gift card when you provide information related to the original purchase. We cannot guarantee this, and Atlantis is not responsible for lost or stolen gift cards. Atlantis Gift Cards should be safeguarded and treated like cash.

 

Can I add more value to my Atlantis Gift Card?      

No. Atlantis Gift Cards are not reloadable, however you can purchase additional Atlantis Gift Cards at www.atlantisgiftcards.com

 

Can I use more than one gift card for advanced reservations or at the resort?    

Yes, you can use as many gift cards as you wish.

 

Can day visitors (guests not staying at Atlantis) use Atlantis Gift Cards at the food & beverage and retail outlets?     

You must be a resort guest staying at Atlantis to use your Atlantis Gift Card. Please contact giftcards@atlantisparadise.com to further explore your options to use the value on the card. 

 

Can Atlantis Gift Cards be purchased by groups in bulk?   

This is a future enhancement we hope to have available in the first half of 2022.

           

Can I send gift cards to multiple recipients?

Yes, you can. You will need to click the "Send as a Gift" button and complete the recipient information for each person you would like to send the gift cards to.

 

Can I send multiple gift cards of the same denomination to one person?

Yes, you can. Select the denomination you wish to send, the quantity and then select "Send as a Gift". The recipient will get one email for each gift card you purchase for them.

 

I would like to purchase gift cards for myself or have them sent to me and print or email to the recipient myself. Can I do that?      

Yes. Click "Send as a Gift" and then provide your email address that you would like the gift cards to be delivered to.

 

My credit card was declined for the purchase of Atlantis Gift Cards, what do I do?

We recommend trying another credit card or trying again later. Unfortunately, we are unable to influence the decision of our payment processor and will be unable to change the decision of the declined payment.

 

I am trying to purchase more than $2000 in Atlantis gift cards, but the system keeps erroring out. What do I do?      

Due to financial crimes and anti-money laundering regulations in the United States, we do not allow the purchase of more than $2,000 per customer, per day. Please try additional purchases on another day.

 

I purchased Atlantis Gift Cards, but changed my mind and would like a refund, can you help?

Atlantis Gift Card purchases are non-refundable.

 

I sent the gift card to the wrong email address and need to change it. What do I do?    

Email giftcards@atlantisparadise.com and we will do our best to assist you.

 

I purchased an Atlantis Gift Card, but the recipient says they did not receive it. What do I do? The email may have gone into the Spam folder of the recipient. Have them check to see if they got an email from the email address: gifts@rise-ai.com; If it still cannot be located, Email giftcards@atlantisparadise.com and we will do our best to assist you.

 

I am on www.atlantisgiftcards.com, but see mention of Shopify and Rise.ai. Who are they?

Atlantis Gift Cards utilizes Shopify as our technology provider for the gift card shopping experience. Rise.ai is our gift card delivery technology partner. All questions related to Atlantis Gift Cards should be directed to giftcards@atlantisparadise.com and not Shopify or Rise.ai.  

           

How do I use the Atlantis Gift Card at the resort?  

To use your Atlantis Gift Card during your stay, at check-in, provide your gift card to the front desk agent. Your gift card will be redeemed prior to your check-out date and a credit placed onto your room in the amount of the gift card(s). During your stay, send all charges (food and beverage, retail purchases, activities and entertainment) to your room. The total amount due will be reduced by the amount of your gift card(s).

 

How do I use the Atlantis Gift Card for booking room reservations or prebooking activities and entertainment?        

Please contact 1-800-ATLANTIS and our agents will be able to assist you.

 

Can I use the Atlantis Gift Card in the restaurants, bars, retail shops, marina, spa, golf, Aquaventure and Dolphin Cay?        

For all charges related to the areas of the resort listed, send those charges to your room and your gift card credit applied at check-in will cover charges charged up to the balance of your gift card credit. You cannot redeem the Atlantis Gift Card directly in the listed resort locations at this time.

 

Can the Atlantis Gift Card be used for flight bookings?      

No, the Atlantis Gift Card cannot be used towards flight bookings as part of a package or purchases as a stand-alone purchase through our call center.

 

Can the Atlantis Gift Card be used for security deposits at check-in?       

No. While the Atlantis Gift Card will be applied as a credit to the room at check-in, a credit or debit card will still be required as a security deposit.

 

Can the Atlantis Gift Card be applied to advanced deposit reservations?

Yes, contact 1-800-ATLANTIS and our agents will be able to assist you.

 

Can the Atlantis Gift Card be used towards travel insurance?       

Yes, you can use the Atlantis Gift Card towards travel insurance purchased. Contact 1-800-ATLANTIS for assistance.

 

Can you use Atlantis Gift Cards at the Mandara Spa?        

Atlantis Gift Cards cannot be used directly at the Mandara Spa, however if spa charges are sent to the guest room, then the gift card can be applied to the spa charges at the front desk.